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FAQ

 BEADED JEWELRY 

  • What materials do you use?

 

All jewelry pieces are handmade with glass seed beads and waxed thread or copper wire. All earring posts, hoops, and findings are stainless steel. Materials are indicated in the product description.

  • Are your earrings safe for sensitive ears?

 

Yes. All posts and hoops are stainless steel, so they should be safe for sensitive ears. All metal findings are also stainless steel and are safe for sensitive skin.

  • Are the earrings heavy?

 

No, they're very lightweight, weighing between 2 to 6 grams.

  • How long does it take to make a pair of earrings?

 

Depending on the design, it could take anywhere between 2 to 8 hours per pair, sometimes up to 12 hours for more intricate pieces.

  • Here's more info about the materials and process.

 SHIPPING 

  • When will my order ship?

 

Una Artesana is a one-woman band, and I make each and every piece by hand myself. Production time for regular, made-to-order pieces is between 2 to 4 weeks, depending on design complexity and order quantity.

Please note that orders for Langit placed from March 25 onwards will have a lead time of 3 to 5 weeks because Una Artesana will be closed for Holy Week (April 10 to 17).

If you need your order by a certain date, please let me know ASAP so I can prioritize it. Please bear in mind minimum production time for priority orders is 1-2 weeks, depending on quantity and design complexity. No rushing please.

Custom orders have a lead time of 3 to 5 weeks
after your design is finalized and approved, and after full payment has been made.

  • Where are you based? Do you ship internationally?

    I'm based in Cebu City, Philippines. Yes, I ship internationally through DHL and MyKartero.
     

  • How long does it take for an order to arrive?

 

Local Orders (within the Philippines): Local provincial orders are shipped through LBC and take between 5 to 7 days to be delivered. Orders within Cebu are delivered via Lalamove, with the delivery fee to be paid by the customer upon delivery.

 

International Orders: Orders shipped through DHL take between 5 to 7 days to be delivered. Orders sent through MyKartero take between 12 to 21 days to be delivered. Please note that there may be delays in shipping due to the pandemic. Shipping fees are automatically calculated at checkout.

About MyKartero: MyKartero is a local shipping aggregator that partners with Singapore Post and PostNord to ship international packages. Once a package reaches its destination country, it will be delivered by your local postal service. Please visit MyKartero for more information.

Unfortunately I am currently unable to ship by Philippine post because of the community quarantine currently in effect in the Philippines, and restrictions on Philippine post in other countries. All international orders will be shipped via DHL or MyKartero until further notice.

  • Prices do not reflect taxes or duties that may be incurred during shipment. These vary in every country, and are to be shouldered by the customer.

  • Una Artesana has no control over your order once it has been shipped out. Una Artesana cannot be held responsible, nor provide refunds for packages that are lost, stolen, or damaged during shipment. Please make sure your address and contact details are correct to avoid problems during shipping. All orders are provided with tracking information once shipped out.

 ORDERS 

  • Do you take custom orders?

 

Customs are currently closed.

  • Will you be doing regular drops or stocking ready-made items?

No, I currently do not have plans to do regular drops or create ready stock. Outside of occasional drops, all pieces will stay made to order.

  • Why made to order?

Beading materials are hard to come by in the Philippines. Keeping things made to order limits waste and unsold stock, and helps me save materials to create new designs for you!

  • Why aren't all designs available during shop updates?

Una Artesana has grown so much since I first launched it at the end of 2020, and there are now so many designs across three collections. I am a one-woman operation, and as much as I would like to, I cannot keep creating multiple pieces of each design every time there's a shop update.

Having a different collection available every month will keep production time manageable, and it will give me more time to continue to research and develop new designs for you.

Sign up to the newsletter to stay updated on new collection releases!

  • Do you accept returns or refunds?

 

No. Since all pieces are made to order, all sales are considered final.

  • A note on payments:

The shop payment options include PayPal, GCash, and BPI bank transfer. Payments made through GCash or bank transfer must be paid within 24 hours. If payment is not made within that time, your slot will be canceled and will go to the next waiting customer.

  • I'm a retailer and am interested in carrying your pieces. Do you take wholesale orders?

 

Yes, I do. Please get in touch for wholesale inquiries. Please note I am not open to rebranding. All designs are owned by me under the brand Una Artesana.

 JEWELRY CARE 

     Each jewelry piece is handwoven with glass beads, which are delicate in nature. Please handle your piece gently and with care. Keep separate from other jewelry to avoid tangling and scratches. Avoid dropping or putting under heavy weight as the beads may break. Please keep your jewelry in a cool, dry place away from sunlight.

     To straighten out fringes, gently massage and hang from an earring holder or lay flat. Do NOT pull.

     Metal components are stainless steel. Gold-tone stainless steel may naturally wear over time. Depending on personal pH levels of skin, some people may experience jewelry wear more quickly than others. To keep metal components in good condition, wipe gently with a soft, dry cloth after each use. Avoid exposure to moisture, perfumes, lotions or oils, and household chemicals. Please keep away from water. Store in an airtight ziplock bag or container to prevent oxidization.

  • Can I swim with my jewelry?

No. Please do not swim, bathe, or expose your jewelry to water or moisture.

  • What will happen to my beaded jewelry if it gets wet?

Bead woven pieces are woven with waxed thread. If your jewelry piece gets wet, the moisture will damage the wax coating and cause the thread to deteriorate, which in turn will weaken the piece and may lead to breakage. Please do NOT wet your jewelry.

  • What can I do if my jewelry gets wet?

In case your jewelry accidentally gets wet, gently pat with a soft, dry cloth and lay flat on a dry towel in a well-ventilated area away from direct sunlight until completely dry. Do NOT blow dry or leave under the sun.

Una Artesana cannot be held responsible for damages caused by failure to follow these care instructions.

 
 
 
 

If you have any other questions or concerns, please get in touch.